cctvworks.com: Terms of Use

	- Product Warranties
	Products sold by CCTVWorks.com are covered by each manufacturer's warranty, service, and support policy (if any). CCVTWorks.com assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. We are not responsible for any data lost in the event of system hardware failure.
	- Customer Satisfaction Guarantee
	CCTVWorks.com offers a 30-day satisfaction replacement or refund guarantee on all purchases. However, all returns must meet the Return Merchandise Authorization (RMA) requirements which defined below.
	- RMA Policy
	Customer must obtain a Return Merchandise Authorization (RMA) number within the 30-day guarantee return period for the product. Please use this link to download RMA form. The RMA form must be filled out and email to rma@cctvworks.com. CCTVWorks.com will issue a RMA number once the RMA form is received and approved. CCTVWorks.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by CCTVWorks.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Customer is solely responsible for shipping any returned product to CCTVWorks.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will include the following: Original packaging (manufacturer's box, plastic bags, etc.) Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction. All accessories (transformers, cables, remote controls, batteries, software disks, etc.) Manufacturer documentation (manuals, warranty cards, registration information, etc.) For Refund Returns, CCTVWorks.com will not refund to Customer the original shipping charges. In addition, CCTVWorks.com will assess a 20% restocking fee against the Customer's account. All merchandise unless otherwise indicated must be returned within 30 days from the original invoice date for a refund.
	- Shipping Damage
	It is possible that products may be damaged during shipping processes. Please open and inspect your package for physical damage immediately before you let the driver go. Report all physical damage to the driver, and have them clearly mark the Bill of Lading (shipping invoice) before signing. Visible shipping damage must be reported immediately. CCTVWorks.com will not be held responsible for any damages reported after 24 hours of receiving the package.
	- Sales Tax
	Sales tax is only required for orders shipping within California. All orders shipping within California will be charged the applicable sales tax according to your area's tax rate.
	- Trademarks & Logo
	All trademarks and logos used in this site are properties of their respective companies; they are used for demonstration of reproduction capabilities only. We resume no responsibility for determining trademark/logo ownership.
	- Limitation of Liability
	In all circumstances, CCTVWorks.com's maximum liability is limited to the purchase price of the products sold. CCTVWorks.com shall NOT, UNDER ANY CIRCUMSTANCES, be liable upon a claim or action in contract , tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. CCTVWorks.com shall NOT be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of services, loss of business, loss or damage to exemplary damages, whether or not CCTVWorks.com is apprised of the possibility of such claims of damage. We are not responsible for any data lost in the event of system hardware failure.